Exchanges & returns

You who shop via HLstore.com have 14 days of full right of return from the time the item is received, provided that the product is returned to us in undamaged and unused condition with the associated original packaging. If you have any questions contact our custemer service.

Return the item/order together with completed regret form, You can do this by post or in our store in Stockholm.

Download regret form »

Return address:
Kr Distribution AB
Hardemogatan 5
124 67 Bandhagen
Sweden

You can buy a waybill here:

Postnord: https://portal.postnord.com/skickadirekt/
Schenker: https://skicka.dbschenker.com/

You can also buy shipping from the agent.

Before a return is approved, HLstore.com must have received and checked the item and found it to have been sent in accordance with the above conditions. It is the customer's responsibility to arrange and cover the costs for the return shipping. Return shipping is at the customer's risk. Packages that have not been picked up within 14 days of arrival at the package agent and are therefore returned will be charged an administrative fee of 150 SEK plus any postage costs.

Complaints

It is the responsibility of the customer to check ordered products upon receipt for possible errors and deficiencies. If the customer finds through his investigation that the product is defective or lacking, the customer must complain about this in writing no later than 2 months from the date of delivery. If such a complaint is not made, the customer is considered to have accepted the condition in which the product was delivered. In case of complaints, always contact Highlights' customer service via email or phone before you return the product and we will help you how to proceed with shipping back to us. Upon receipt of a complaint, Highlights will check the product and then either repair it or replace you with an equivalent product.

More info:

Store and Opening hours | Terms of purchase | Exchanges & Returns | FAQ | Guides